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Featured Group

Agentforce Builders

Admins and developers shipping their first sales and service agents.

12,480 membersAgentforce#agentforce-builders
Discuss this in Slack for faster answers and real-time help.
  • AS
    Akash Sharma
    Salesforce Administrator · 2 hrs ago
    Asked in #Agentforce

    Best pattern for handing off from Agentforce to a human agent mid-conversation?

    My sales agent is taking the first turn of every inbound chat, but I want a clean way for it to flag complex deals and pull in a human AE without losing context. Has anyone wired this up with Omni-Channel routing yet?

    Accepted answer
    MI
    Mia Iyer
    Senior Architect · Salesforce MVP · 1 hr ago

    Capacity model + a custom skill for 'AE-routable-deal' is what's worked for us. We don't keep the agent in the conversation mid-stream — it posts a structured handoff summary as the first message in the new conversation, and the AE picks it up cold with the full context attached. Cleaner than 'silent watching'.

    14 replies
  • AS
    Akash Sharma
    Salesforce Administrator · May 13, 2026 2:20 PM
    Asked in #Agentforce

    First Agentforce deployment — pre-flight checklist you wish you had?

    Going live with our first sales agent in two weeks. Beyond the docs, what's the unwritten checklist you wish someone had given you before deploy day?

    23 replies
Salesforce Featured

Conversation lives in #agentforce-builders. Open Slack to post, reply, and react.

12,480 members

About this group

Product
Agentforce
Members
12,480

Group leaders

  • AS
    Akash Sharma
    Salesforce Administrator
  • AS
    Akash Sharma
    Salesforce Administrator

Upcoming meetups

  • May 28, 2026, 6:30 PM
    Agentforce night — patterns and pitfalls
  • Jun 19, 2026, 6:00 PM
    Data Cloud + Tableau Pulse demo