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MI
Mia Iyer
Senior Architect · Salesforce MVP · 5 hrs ago
Asked in #Data Cloud

Identity resolution rulesets — when to use deterministic vs. probabilistic?

Background: B2C side of the org, mostly first-party data plus some loyalty program imports. Match rate on deterministic rules (email + phone) is ~62% and we know we are leaving consolidations on the table.

Before I turn on probabilistic blending I want to make sure I'm not going to collapse household members onto a single profile. Has anyone run a side-by-side and trusted the output enough to ship it?

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Accepted answer
JY
Jasmine Young
Senior Salesforce Administrator · 3 hrs ago

We ran the same comparison last quarter. Probabilistic was the right call for us but we capped the confidence threshold high — 0.95+ only. Caught the household collapse problem you're worried about by adding a 'shared-address-but-different-DOB' exclusion to the ruleset.

SV
Sofia Vasquez
Senior Content Author · May 17, 2026 8:12 AM

Worth running it in shadow mode for a week before flipping the switch — Data Cloud will compute the probabilistic match without committing it, and you can audit the proposed merges against your existing graph.

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About the asker

MI
Mia Iyer
Senior Architect · Salesforce MVP
All-Star Ranger

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