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JB
Jordan Brooks
Account Executive · May 16, 2026 11:42 AM
Asked in Service Cloud Voice

Service Cloud Voice transcripts as Agentforce prompts — anyone tried it?

We're sitting on years of Voice transcripts. Wondering if there's a clean way to use them as few-shot examples for an Agentforce intake agent without rolling our own pipeline.

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About the asker

JB
Jordan Brooks
Account Executive
Mountaineer

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