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Featured Group

Service Cloud Voice

Telephony, omni-channel routing, and Voice transcript workflows.

5,210 membersService Cloud#service-cloud-voice
Discuss this in Slack for faster answers and real-time help.
  • JB
    Jordan Brooks
    Account Executive · May 16, 2026 11:42 AM
    Asked in #Agentforce

    Service Cloud Voice transcripts as Agentforce prompts — anyone tried it?

    We're sitting on years of Voice transcripts. Wondering if there's a clean way to use them as few-shot examples for an Agentforce intake agent without rolling our own pipeline.

    6 replies
  • JB
    Jordan Brooks
    Account Executive · May 7, 2026 1:45 PM
    Asked in #Service Cloud

    Salesforce Voice + WhatsApp routing — anyone tried it end to end?

    Customer wants WhatsApp routing through Omni-Channel with Voice fallback. Sounds plausible on paper, want to hear from someone who's actually wired it up.

    4 replies
Salesforce Featured

Conversation lives in #service-cloud-voice. Open Slack to post, reply, and react.

5,210 members

About this group

Product
Service Cloud
Members
5,210

Group leaders

  • JB
    Jordan Brooks
    Account Executive
  • JB
    Jordan Brooks
    Account Executive

Upcoming meetups

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