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JB
Jordan Brooks
Account Executive · May 7, 2026 1:45 PM
Asked in Service Cloud Voice

Salesforce Voice + WhatsApp routing — anyone tried it end to end?

Customer wants WhatsApp routing through Omni-Channel with Voice fallback. Sounds plausible on paper, want to hear from someone who's actually wired it up.

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About the asker

JB
Jordan Brooks
Account Executive
Mountaineer

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